Sunday, October 11, 2015

J.D. Power Survey For Automotive Reliability Released

By Cornelius Nunev


The automotive industry posted its best J.D. Power reliability scores this year since the survey began in 1990. The Detroit Free Press reports that Ford and GM fared particularly well, placing four among the top 10 finalists.

Dependability of a vehicle

The global automotive industry is still planning to reclaim its previous place of glory in the public spotlight, and the reliability results are a step in the correct direction, noted J.D. Power and Associates V.P. of Global Automotive, David Sargent.

"The fact that almost every brand improved ... at a time when the industry was really hurting is impressive and frankly surprising," he told the Detroit Free Press during an interview.

Of the automotive brands that appeared in the J.D. Power study, U.S. car manufacturers like Cadillac did not fare well, posting the third lowest total dependability score, behind both Lexus and Porsche. Lincoln, Ford and Buick published better results, claiming positions six through eight in the study, respectively.

Scores measure per 100 vehicles

The J.D. Power and Associates study was done by looking at 100 cars and trucks from 2009 to present day. It is done this way in order to determine the long-term automotive dependability of the different vehicles. The study showed that there were 132 difficulties for every 100 vehicles.

A lot of pressure was put on the industry in 2009 as auto sales were at their lowest since 1970. It is "surprising" that there was an improvement in automotive dependability because of that and all the recalls that have happened from major car makers, according to Sargent.

Worst was Chrysler

Ram, Jeep, dodge and Chrysler all did really poorly in the survey with Chrysler in the worst spot of the study. All of the brands did have better scores than they did the previous year though. Apparently Chrysler's 2009 bankruptcy made it impossible to produce reliable vehicles for the public, according to Sargent.

"There is no getting away from the fact that they are the four lowest ranking brands," said Sargent. "(Yet) the vehicles that they are bringing out now are significantly better than the vehicles they were building a few years ago."

Japanese automakers go top 10

There were eight models under Toyota that got first or tied for first in their vehicle class. The Toyota brands, Toyota, Lexus and Scion, were all in the top 10 in the J.D. Power and Associates study. Scion did particularly well with a decrease from 166 per 100 cars to 111 per 100 vehicles.

"This is something Toyota has demonstrated over many years - it's pretty impressive," Sargent said. "What's a little new this year is Scion, which improved significantly."




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