Ford dropped to near the foot of the just-released 2012 Consumer Reports reliability study. Up to now, it was ranked the most dependable American vehicle maker. Toyota, however, excelled, claiming the three top spots. Some auto experts, however, think the survey is of little consequence.
Results of study
Japanese car manufacturers took the top seven places in the study, with Toyota's Scion, Toyota and Lexus marques grabbing the top three honors.
Dealers such as Michael's Toyota of Bellevue, Washington should be happy about that news. Toyota Motor Sales USA chief executive Jim Lentz said:
"We're pleased with the findings, which reflect actual customer experience, not just reviewer opinion."
Scion, Toyota and Lexus were at the top followed by Mazda, Subaru, Honda, Acura, Audi, Infiniti and Kia.
The middle and the bottom
The bottom 10 on the list included Jeep, Volvo, Buick, Mini, Chrysler, Dodge, Ram, Lincoln, Ford and Jaguar. The 11 through 18 spots involved Cadillac, GMC, Nissan, Mercedes-Benz, Chevrolet, BMW, Volkswagen and Hyundai.
Not what Ford hoped for
Jaguar traditionally earns the bottom spot. But for Ford, it is quite another matter. Two years ago, it was ranked by Consumer Reports as the most reliable U.S. car producer. Its fall from grace was attributed to connectivity issues with its MyFord/MyLincoln Touch electronic entertainment system.
The system did much better after the software upgrade that Ford did, but evidently that was not enough for Ford to be redeemed in the public's eyes.
Ford spokesperson Mark Schirmer said:
"Consumer Reports is hugely important to Ford; you can't dismiss Consumer Reports in any way. We offered a major improvement to MyFord Touch in the spring and began offering new transmission calibrations this summer. Unfortunately, there are still some bugs in the system that we are working through."
Various survey
The readership was surveyed to get the information for the Consume Report reliability survey for the last three years, unless an automobile was redesigned during that time frame. Vehicle testing was not done to get the results.
Splitting hairs?
Edmunds.com vice chairman Jeremy Anwyl explained that vehicles are much more dependable than they were years back. In fact, people will probably not even look at the report before making their decision. He said:
"The reality today is that cars are very reliable compared to what they were in the past. It is not something people should be really worrying about."
Results of study
Japanese car manufacturers took the top seven places in the study, with Toyota's Scion, Toyota and Lexus marques grabbing the top three honors.
Dealers such as Michael's Toyota of Bellevue, Washington should be happy about that news. Toyota Motor Sales USA chief executive Jim Lentz said:
"We're pleased with the findings, which reflect actual customer experience, not just reviewer opinion."
Scion, Toyota and Lexus were at the top followed by Mazda, Subaru, Honda, Acura, Audi, Infiniti and Kia.
The middle and the bottom
The bottom 10 on the list included Jeep, Volvo, Buick, Mini, Chrysler, Dodge, Ram, Lincoln, Ford and Jaguar. The 11 through 18 spots involved Cadillac, GMC, Nissan, Mercedes-Benz, Chevrolet, BMW, Volkswagen and Hyundai.
Not what Ford hoped for
Jaguar traditionally earns the bottom spot. But for Ford, it is quite another matter. Two years ago, it was ranked by Consumer Reports as the most reliable U.S. car producer. Its fall from grace was attributed to connectivity issues with its MyFord/MyLincoln Touch electronic entertainment system.
The system did much better after the software upgrade that Ford did, but evidently that was not enough for Ford to be redeemed in the public's eyes.
Ford spokesperson Mark Schirmer said:
"Consumer Reports is hugely important to Ford; you can't dismiss Consumer Reports in any way. We offered a major improvement to MyFord Touch in the spring and began offering new transmission calibrations this summer. Unfortunately, there are still some bugs in the system that we are working through."
Various survey
The readership was surveyed to get the information for the Consume Report reliability survey for the last three years, unless an automobile was redesigned during that time frame. Vehicle testing was not done to get the results.
Splitting hairs?
Edmunds.com vice chairman Jeremy Anwyl explained that vehicles are much more dependable than they were years back. In fact, people will probably not even look at the report before making their decision. He said:
"The reality today is that cars are very reliable compared to what they were in the past. It is not something people should be really worrying about."
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